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voicepic Practical Conflict Resolution

Course Outline

Conflict occurs almost daily, yet few people learn how to resolve differences in a positive way. Conflict makes many people uncomfortable and they try to avoid it. When issues are unresolved, small disagreements grow into bigger issues and avoidance escalates.

Understanding “conflict” gives people the confidence to approach, negotiate and resolve issues that need to be addressed. By learning a structured process, participants are able to manage workplace disagreements. This program teaches people a procedure for talking it through.

Who will benefit

  • People who fear conflict and want to manage it better
  • People who often negotiate and deal with tough issues
  • Anyone wishing to learn strategies to resolve conflicts
You will learn how to
  • Differentiate between positions and interests
  • Identify three approaches to conflict: Power, Rights & Interests
  • Preserve relationships while working through disagreements
  • Hold an interest based conversation
  • Start off well
  • Recognize the impact of non-verbal communication
  • Use five “speaking strategies” for conflict situations
  • Build your resilience when dealing with conflict